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Your Protection Is Our Priority

Don’t worry about the safety of your transactions because we took care of this issue using SSL Encryption to make sure all your payments are protected and 100% secure. And remember, the confidentiality of your personal data is our utmost priority!

If you have any questions, just give us a call or contact us via Live Chat. We are here for you 24/7!

Deposits

Deposit Method Min-Max Amount Funding
Visa logo $25 - $1000 Immediate
$25 - $1000 Immediate
$25 - $1000 Immediate
$25 - $250 Immediate

Two-Up Online Casino doesn’t charge any fees for any of the deposit methods. However, the fee may be charged from the player’s bank processor.

After making the first deposit, the player has to undergo a verification procedure that implies that they will be contacted by our customer representative to confirm some personal account details. These requirements must be met in order for the Player to receive comprehensive and exhaustive services on the part of the Casino representatives.

Although the maximum amount for every deposit method is mentioned in the table above, it may vary depending on the client’s location and player class. Please contact our Customer Support team or your personal Account Manager for more information.

The player has the right to set a deposit limit on their account anytime by contacting their personal Account Manager. However, the player must notify the Casino about their intention to set a limit with a 24 (twenty-four) hours’ notice. The changes will be implemented within 24 (twenty-four) hours after the request.

Withdrawals

Withdrawal Method Min-Max Amount Funding 1 payment per week
Visa logo $100 - $2000 3-7 business days
Mastercard logo $100 - $2000 3-7 business days
Skrill logo $100 - $2000 3-7 business days

The player can make a withdrawal request by going to the Cashier and clicking on the “Withdrawal” section.

All the withdrawal requests must be approved by the Two-Up Online Casino finance department. To get the approval, the player must submit valid identification documents that confirm the player’s age, address, and banking details. Please make sure all the details are correct and scanned before sending them to the Casino representatives at [email protected].

Acceptable identification documentation includes, but is not limited to:

  • Copy of ID (back and front in color)
  • Color photo of all the credit cards used for making deposits at Two-Up Online Casino (back and front). The Casino requires only the first 6 and last 4 digits, the expiration date, the card holder's name on the front and the signature on the back. The rest can be covered.
  • Credit Card Authorization Agreement*
  • Payment Verification Form filled in with necessary details for the Bank Transfer option.
  • Copy of a voided personal check. The voided check may be perforated with a "Void" stamp, or crossed out, or have "Void" written across it.
  • Utility bill (or any other official document containing player’s current physical address and full name) not older than the past 3 (three) months.

*Note: the Credit Card Authorization Agreement should be provided for each and every card successfully used for transactions with the Casino prior to the withdrawal in order for the process to be approved.

The documentation approval can take up to 3 (three) days and is performed once for new players. The player must submit all the aforementioned documents. Otherwise, the Casino will send an email to the Player with the list of missing documents or deny the withdrawal request in case the Player fails to provide all the documentation. The Player can request the withdrawal only after all the documents are approved by the Casino’s finance department. The process of withdrawal may take up to 3-7 business days.

Whenever possible, Two-Up Online Casino will process any withdrawals using the method chosen by the Player to fund their account or the optimal method discussed with the player.

The player can get a withdrawal on their Credit Card only if they used this method to fund their account. In other cases, all the withdrawals are performed via Wire Transfer.

Two-Up Online Casino does not charge the player any fees for any of its withdrawal methods. However, the fee may be charged by the player’s bank processor.

Two-Up Online Casino allows a minimum withdrawal of $100 and a maximum of up to $2000 per week. Weekly withdrawal limits of higher amount might be subjected to review for VIP players. For more information, please address your Account Manager.

Two-Up Online Casino reserves the right to send out the player’s winnings in installments in accordance with their player class. Player class is generally determined by depositing or the gaming activity of the player.

Upon multiple withdrawal requests, Two-Up Online Casino reserves the right to combine the total amount of withdrawals requested into as few requests as possible to allow faster payments, and up to the allowed maximum amount to be paid per week.

Please consult the Terms and Conditions for more details.

Banking Questions

How to deposit funds to my Two-Up Casino account?

Enter your Two-Up Casino account, go to Cashier, and then pick the method from the list of available ones.

What are the available payment methods?

Visa and MasterCard are the preferred payment methods for Two-Up Casino. The list of available payment methods can also include Bitcoin and Neosurf, but this depends on the user’s country of residence.

Can I use someone else’s payment method for transactions with Two-Up Casino?

Both deposits to and withdrawals from the Two-Up Casino account should be made with the payment method registered under the name of the account holder, as reflected in the casino’s T&C.

I’ve made a deposit. When can I start playing?

All of the available deposit methods are instant, which means that you can play as soon as you’ve sent the deposit to us. The only exception is Bitcoin, which needs around 15 minutes to validate each transaction.

Is it safe to make payments on the Two-Up Casino site?

When you’re making payments on Two-Up Casino, you’re using your payment method’s system directly, via the gateway provider service; this means that your transactions with us are as safe as on any other site.

Will my credit card statement show my connection to online gambling?

The credit card statement you receive after your transactions with us will not show either your participation in online gambling in general, or your membership with Two-Up Casino in particular.

How to request my winnings?

If you want to request a withdrawal, then please go to the Cashier section of your Two-Up Casino account if you’re playing on the desktop version, or to Menu>>Withdrawal on your mobile version. Please note that you can save yourself some time by submitting all required documents and receiving their approval before requesting a withdrawal.

How much time does the casino need to send me my winnings?

You can look up withdrawal times for all payment methods in the Banking section. Please note that the times mentioned here do not include document verification process.

I’ve requested a withdrawal but I’ve changed my mind. Can I cancel it?

You can reverse any withdrawal without additional fees and waiting times, as long as it has a “pending withdrawal” status in your Cashier (or in the “Withdrawal” section of your mobile client).

Does Two-Up Casino charge any fees on deposits or withdrawals?

Two-Up Casino charges neither deposit nor withdrawal fees. However, the casino is not to be held responsible for any fees charged by the payment processors themselves.