Frequently Asked Questions
General & AccountSee all
At Two-Up Casino, you can find all kinds of RTG games, but you should remember that some of them are only available in download mode. So if you cannot find your favourite game in our lobby, try downloading our casino software.
If you didn’t receive the bonus you claimed, make sure you don’t play with money you’ve deposited, because that will invalidate your deposit for bonus claiming. Contact our Customer Support Service immediately, to get further assistance.
Anyone who is of legal age (18+) and is not a resident of a restricted country is allowed to play at Two-Up Casino. Here’s the list of countries whose residents aren’t eligible for registering an account with us and making real-money bets: Israel, Poland, India, Hungary, Malaysia, Germany, the Russian Federation, Ukraine, Belarus, China, Romania, Costa Rica, and the Netherlands Antilles. Residents of Azerbaijan are allowed to register and play for real money, but aren’t eligible for any Two-Up Casino bonuses.