Frequently Asked Questions

If you didn’t receive the bonus you claimed, make sure you don’t play with money you’ve deposited, because that will invalidate your deposit for bonus claiming. Contact our Customer Support Service immediately, to get further assistance.

Enter your Two-Up Casino account, go to Cashier, and then pick the method from the list of available ones.

At Two-Up Casino, you can find all kinds of RTG games, but you should remember that some of them are only available in download mode. So if you cannot find your favourite game in our lobby, try downloading our casino software.