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Frequently Asked Questions

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General & Account

Who can and who cannot play at Two-Up Casino? → How do I play for free? → I cannot find a game →
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Promotions

How to claim a bonus? → I didn’t receive the bonus I claimed. What do I do next? → Can I claim more than one bonus? →
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Banking

How to deposit funds to my Two-Up Casino account? → What are the available payment methods? → Can I use someone else’s payment method for transactions with Two-Up Casino? →
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Technical

How to download Two-Up Casino software and why may I need it? → I’ve experienced an Internet connection breakdown in the middle of my game. What should I do? → Can I play from my Mac? →
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Popular Questions

If you didn’t receive the bonus you claimed, make sure you don’t play with money you’ve deposited, because that will invalidate your deposit for bonus claiming. Contact our Customer Support Service immediately, to get further assistance.
At Two-Up Casino, you can find all kinds of RTG games, but you should remember that some of them are only available in download mode. So if you cannot find your favourite game in our lobby, try downloading our casino software.
Anyone who is of legal age (18+) is allowed to play at Two-Up Casino.

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