Banking

What deposit methods do you have?

You can use credit/debit or pre-paid cards, such as Visa, MasterCard, American Express, and Discover. Alternatively, you can deposit using Bitcoin, Litecoin, Ethereum, Tether, USDC, Ripple, Dogecoin, Solana, BNB, Cardano, Shiba Ina, or PayPal.
For a current list of all our available deposit methods and their minimum and maximum amounts, please visit the Cashier from the casino lobby.

What are your deposit limits?

The minimum deposit amount starts from $25. Maximum – $1000 per transaction.
The minimum deposit amount for Ethereum, Tether, and USDC is $50 and has no max amount limit.

How do I make a deposit?

Enter your Two-Up Casino account, go to Cashier, and then pick the method from the list of available ones.

How long does it take for a deposit to go through?

The transaction time may vary depending on the payment method:
Whenever you choose to use your debit/credit card, money will be instantly taken out of your account.
Cryptocurrency deposits are the fastest options but still require some time (up to 20 minutes) to get verified in the blockchain system.

Can I place a deposit using a gift/prepaid card?

Please note that we accept only regular Visa, Mastercard, AMEX, and Discover cards as the first priority. Transactions with a prepaid/gift card are permitted only if it's open for international online purchases.

Do you accept CashApp?

Two-Up Casino doesn't support CashApp electronic payments as a separate depositing method. However, we accept transactions made with CashApp-issued cards through the credit/debit card depositing method in the player's Cashier.

Do you accept PayPal? What about bank transfers/mobile payments/e-checks

Yes. You can use your PayPal to make deposits. It comes with a minimum deposit amount of $25 and has no maximum amount limit.

Which currency can I use to set up my account?

Two-Up Casino supports 2 major currencies: USD and EUR. The currency can be set up only during the registration process and cannot be changed afterward.
If you mistakenly picked the wrong currency, please don't hesitate to contact Customer Support for immediate assistance.

Can I change the currency on my account?

The currency can be set up only during the registration process and cannot be changed afterward.
If you've mistakenly picked the wrong currency, please contact Customer Support for immediate assistance.

What is the difference between these cryptocurrencies: Bitcoin, Litecoin and Ethereum?

The main difference between these three cryptocurrencies is their transaction speed and fees applied:
Bitcoin transactions, for instance, could take up to 40 minutes — depending on the fees involved.
Litecoin transactions depend entirely on network load; they usually take 2-8 minutes to complete. The blockchain fee for this currency is fixed and applies automatically.
Ethereum transfer takes anywhere between 30 seconds to 6 min if you pay the standard gas fee price.

Can I use another person's card to place a deposit?

Both deposits to and withdrawals from the Two-Up Casino account should be made using the payment method registered under the name of the account holder, as reflected in the casino's T&C.
In case you want to use another person's card, you will be required to submit the following documents to ensure that the transactions made with our casino were fully authorized and confirmed by the cardholder:
  • A copy of your ID (front and back)
  • A copy of another person's ID (front and back)
  • A copy of the credit card (front and back)

Can I use a card issued in a different country?

A debit/credit card country issuer should match the customer's place of residence indicated in his/her gaming account. In case of any mismatch, the system will automatically decline the transaction. Should you face a similar issue – please contact Customer Support for further assistance.

Is it necessary to verify my account before depositing

It's not necessary to verify your account before depositing unless there's a need to upgrade the security status of your profile.
Generally, Two-Up Casino requires 2-step verification:
The first step begins with verifying your account data over the phone upon placing your first successful deposit. It's a standard procedure that is done for security purposes as well as for enrolling into the casino cashback program.
As for the second step – its main purpose is to validate your documentation (KYC) and set up your account for the withdrawals.

Are there any fees for depositing the funds? Why does the amount on my card statement differ from the amount I've chosen to deposit in the Cashier?

Please note that Two-Up Casino does not charge any deposit and/or payout fees whatsoever. However, the bank that you used to perform a transaction, as well as any other intermediate banks/payment providers involved, may charge additional processing and/or exchange fees at their sole discretion. Please note that by our terms and conditions, we shall not be held responsible for the full cost of such fees.

How does your payment appear on my card's statement?

The credit card statement you receive after your transactions with us will not show either your participation in online gambling in general, or your membership with Two-Up Casino in particular. A transaction will appear as purchases made at online stores in order to protect our clients privacy and security.

Can I win real money here?

Two-Up Casino customers can play for real money as well as win and withdraw real winnings.

What payout methods do you have?

Two-Up Casino allows players to claim their payouts via the credit card they deposited with, a bank account, or a Bitcoin wallet.
However, it's always up to our finance department to decide upon the final withdrawal method. If you have any specific preferences- please kindly mention them in your email to our finance team ([email protected]). The minimum withdrawal amount starts from $100. Maximum - $2000 per week.

What are your payout limits?

Please note that the minimum withdrawal amount starts from $100. The maximum amount you may request for withdrawal is $2000 per week.

What are your payout time-frames

Approval of documentation is a one-time procedure that takes up to 4 (four) business days. In case any document is missing, you will be emailed with the list of necessary documents to be provided to the Casino finance department for the verification process. Once the documents are approved, you can request the withdrawal. It usually takes approximately 3-7 business days (Monday through Friday) for the finance department to process the withdrawal. Once your withdrawal is approved and sent, it takes up to 7 - 10 business days for the funds to reach your bank account/card and 48 hours to reach your crypto wallet.

How can I verify my account?

Two-Up Casino requires 2-step verification:
The first step begins with verifying your account data over the phone upon placing your first successful deposit. It's a standard procedure that is done for security purposes as well as for enrolling into the casino cashback program.
As for the second step – its main purpose is to validate your documentation (KYC) and set up your account for the withdrawals.
In order to withdraw your funds, you will need to submit the following documentation:
* Photo of ID (good quality, not blurry, front/back in color);
*Photos of the credit card used (back and front in color). We only need the first 6 and last 4 digits of the card to verify it in the system. Please make sure your signature on the back is visible as well;
*A utility bill (or any other official document containing your current physical address and full name on it) issued within the last 3 (three) months;
*Payment verification form, filled in with necessary details for the wire transfer: payment_verification_en_new.pdf
*Card authorization form: card_authorization_form.pdf
The documents should be sent to [email protected]

What validation documents do I need to submit?

In order to withdraw your funds, you will need to submit the following documentation:
*A copy of ID (Colored copy of both back and front)
*A colored photo of the front and back sides of the credit card used for making deposits at Two-Up Online Casino. We require only the first 6 and the last 4 digits, the expiration date, the cardholder's name on the front, and the signature on the back. The rest can be covered.
  • A utility bill or any other official document that contains both the player's current physical address and his/her full name, not older than 3 (three) months.
  • Credit Card Authorization Agreement (found on this link).*
  • Payment Verification Form, filled in with all the necessary relevant information, used for the wire transfer. (Found on this link)**
  • The list and full information can be found here in p.10 of the Withdrawal procedure at Two-Up Online Casino Terms and Conditions.
The documents should be sent to [email protected]

I do not feel comfortable providing so much personal information. Why do I need to do that?

Different casinos have different withdrawal policies. Being a licensed casino we do require a certain list of documents to complete the verification of your profile.
All the documents requested are essential for us to make sure we have all the information needed to process secure withdrawal transactions in the future. Do not worry, as soon as the documents are provided, your account will be fully set for your withdrawals with us.

Is it necessary to verify my account over the phone?

After placing the first deposit, each player is subject to a verification process over the phone to confirm account details with Customer Support. If this is not performed, the Casino reserves the right to block deposits, void promotions and winnings, and cancel withdrawals in the future.
After placing a deposit, the player will also receive an e-mail notification. We recommend that the cardholder print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods to avoid misconceptions and discussions later and keep them in an easily accessible place.

I don't have a utility bill. Can it be replaced?

A Utility Bill can be replaced with any other official document (e.g. rental agreement, bank statement, etc.) issued within the last 3 months, containing player's current physical address and full name on it.

I do not have a void check since I don't use them. Can it be replaced?

If a player does not use paper checks, s/he will need to submit the Bank Wire Instructions with the details necessary to perform payment action (recipient's full name, contact information, and bank account details such as routing and transfer numbers).

I've already sent the paperwork. Why are they asking me to resend something?

Approval of documentation is a one-time procedure and takes up to 4 (four business days). Should any document be missing, the player will be emailed with the list of necessary documents to be provided to the Casino finance department for the verification process. In case the player fails to provide documents within the time frame mentioned above, the Company might deny such withdrawal request until the provision of such documentation.

My account is verified now. How do I request a withdrawal?

To make a withdrawal request, follow these simple steps:
1. Go to your Cashier and select Withdraw.
2. If you haven't completed CUSTOMER REGISTRATION previously, you might be prompted to fill in any necessary personal details. These details can later be reviewed upon clicking on 'View Profile '(on the 'Withdraw 'page).
3. Enter the withdrawal amount (keeping in mind the minimum of $100) and choose 'BankWire '(even if the withdrawal is intended for your card or BTC wallet).
4. Provide your Wire Transfers details as requested (specify your preferred withdrawal method in 'Other'), and then click 'Request Payout.
'That's it! Remember, you can track your pending requests under 'PAYOUT REVIEW '(on the 'Withdraw 'page).

Can I choose a preferable payout method?

Please be informed that your winnings might be sent back to the credit card you deposited with, to your bank account, or to your Bitcoin wallet. However, it's always up to our finance department to decide upon the final withdrawal method. If you have any specific preferences- please kindly mention them in your email to our finance team ([email protected])

Why is there only the bank wire option in the Cashier

Bank Wire form in player's Cashier is a built-in withdrawal method that allows customers to request a payout. Yet, it doesn't predetermine the ultimate withdrawal method automatically, leaving our Finance Department with the final decision to make.

How long until my pending withdrawal in the Cashier is processed?

It usually takes approximately 3-7 business days (Monday through Friday) for the finance department to process the pending withdrawal request.

How do I find out that my withdrawal request has been processed and sent to me?

It usually takes approximately 3-7 business days (Monday through Friday) for the finance department to process the pending withdrawal request. As soon as it gets approved, you will be contacted via email by our finance team with the detailed explanation regarding the processed amount and final payout method.

Can I cancel the withdrawal request if it's already pending?

You can reverse any withdrawal without additional fees and waiting times as long as it has a “pending withdrawal” status (typically 3-7 business days) in your Cashier (or in the “Withdrawal” section of your mobile client).
During this time, you have the option to cancel any pending withdrawals and have the funds reinstated to your playable balance. However, once a request has been processed and appears under “Processed,” it cannot be canceled.
To cancel a pending withdrawal:
1. Navigate to the “Withdrawal” page in your Cashier.
2. Click on “PAYOUT REVIEW.”
3. Under “Pending Requests,” find the request(s) you wish to cancel and check the box next to the request ID.
4. Click on “Cancel Selected Requests.”
The funds from any canceled requests will be returned to your playable balance. Please be aware that if you cancel a withdrawal and reinitiate it, the waiting period for processing will restart.

Do I need to fill out a Card Authorization Form and Payment Verification Form in case I didn't use a card for depositing?

A credit Card Authorization Agreement should be provided for each and every card successfully used for the deposits with the Two-Up Casino. In the case of other depositing methods (cryptocurrency or payment vouchers), the validation form itself, along with the copy of the card, can be skipped altogether. The Payment Verification Form is mandatory regardless of the player's depositing method. This form has to be filled out with banking details for international wire transfers, such as bank address, bank name, account number, ABA/IBAN/SWIFT, etc.

Do I have to submit the documents for all the cards I've used to deposit, or would it be enough to provide it for the one I want to use for payout

Credit Card Authorization Agreement should be provided for each and every card successfully used for the deposits with the Two-Up Casino. In case of using other depositing methods (cryptocurrency or payment vouchers) – the validation form itself along with the copy of the card can be skipped altogether.

How to cash out from the No Deposit Bonus?

All No Deposit Bonuses are subject to the Playthrough Requirements and Maximum Cashout Limits. The bonus amount must be wagered a minimum of 50 times for slot games or card games and 60 times for roulette games.
The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cash-out limit equal to the value of the bonus. No Deposit Bonuses cannot have a max cash-out of over $100.
Once you meet the Wager Requirements for the sing-up bonus, any amount that is over the Maximum Cashout Limit will be automatically removed from the balance and you will not be able to withdraw these funds.
Upon requesting the withdrawal of the winnings, you should place at least one deposit to verify the account in the system. The minimum amount of the withdrawal starts with $100; following up on that, you will be required to place a deposit equal to the difference between the minimum withdrawal amount and max cashout won from the No Deposit Bonus (unless otherwise stated). The amount of the placed deposit shall additionally be subject to bets in the face amount of the deposit made prior to requesting the cashout.

Where to find ABA/ACH routing numbers?

ABA routing numbers and ACH routing numbers may be the same for some institutions, or they might be separate. They can be checked and determined on websites. ABA is listed as “check routing number,” and ACH is listed as “electronic” or “direct deposit” on the bank's website. Optionally, ABA routing numbers and ACH routing numbers can be checked in a personal online banking account.

Why do we need to verify account details over the phone?

Being a licensed casino we absolutely respect our customers ’privacy. Still your security is equally important to us and we need to make sure that the person who deposits, plays and receives winnings is the same person. So, as it is mentioned in terms and conditions, we need to verify account details through the phone call.

Why is it so easy to deposit and so complicated to withdraw?

Please be kindly informed that different casinos have different withdrawal and depositing rules; some of them do require documents to be submitted prior to placing a deposit, and some of them don't. As for Two-Up Casino – we do not impose mandatory paperwork validation when making a deposit. However, we do require the documents to run safe withdrawals.