How to deposit funds to my Two-Up Casino account?
Enter your Two-Up Casino account, go to Cashier, and then pick the method from the list of available ones.
What are the available payment methods?
Visa and MasterCard are the preferred payment methods for Two-Up Casino. The list of available payment methods can also include Bitcoin and Neosurf, but this depends on the user’s country of residence.
Can I use someone else’s payment method for transactions with Two-Up Casino?
Both deposits to and withdrawals from the Two-Up Casino account should be made with the payment method registered under the name of the account holder, as reflected in the casino’s T&C.
I’ve made a deposit. When can I start playing?
All of the available deposit methods are instant, which means that you can play as soon as you’ve sent the deposit to us. The only exception is Bitcoin, which needs around 15 minutes to validate each transaction.
Is it safe to make payments on the Two-Up Casino site?
When you’re making payments on Two-Up Casino, you’re using your payment method’s system directly, via the gateway provider service; this means that your transactions with us are as safe as on any other site.
Will my credit card statement show my connection to online gambling?
The credit card statement you receive after your transactions with us will not show either your participation in online gambling in general, or your membership with Two-Up Casino in particular.
How to request my winnings?
If you want to request a withdrawal, then please go to the Cashier section of your Two-Up Casino account if you’re playing on the desktop version, or to Menu>>Withdrawal on your mobile version. Please note that you can save yourself some time by submitting all required documents and receiving their approval before requesting a withdrawal.
How much time does the casino need to send me my winnings?
You can look up withdrawal times for all payment methods in the Banking section. Please note that the times mentioned here do not include document verification process.
I’ve requested a withdrawal but I’ve changed my mind. Can I cancel it?
You can reverse any withdrawal without additional fees and waiting times, as long as it has a “pending withdrawal” status in your Cashier (or in the “Withdrawal” section of your mobile client).
Does Two-Up Casino charge any fees on deposits or withdrawals?
Two-Up Casino charges neither deposit nor withdrawal fees. However, the casino is not to be held responsible for any fees charged by the payment processors themselves.