Terms and conditions
This Gaming Agreement (AKA: Account Terms and Conditions) sets forth the terms and conditions that will apply upon using twoupcasino.com. By playing at Two-Up Online Casino, you would need to understand and comply with these Terms & Conditions.
Followed are the Two-Up Online Casino Terms & Conditions. Please take your time and read them thoroughly to assure that you fully understand the conditions and are ready to abide by them.
It is strongly recommended to review and consult us via Live Chat, Phone or Email every three months.
Terms and conditions associated with promotions and / or offers are subject to possible changes. It is a player's responsibility to consult and /or check with the website for any alterations or updates that are associated with them.
If you do not agree to this ‘Gaming Agreement’, please stop playing and/or using site. If you use any downloadable software, please stop using it and remove the Software from your computer.
By completing the registration process, you are obligated to comply to these Account Terms & Conditions, and any terms, conditions, rules and policies it consists from and any change be made to this Account Terms & Conditions may be notified to you. ( All Terms, Conditions, Policies and Rules under this Account Terms & Conditions, will hereinafter be referred as the “Rules”)
By using any service, software, or the Two-Up Site you are obligated to abide to these Rules in their entirety and without any reservations, including, but not limited to making deposits through our Service or submitting your deposit details for further processing.
1. Introduction: KEY DEFINITIONS / LEXICON
“Two-Up Online Casino” Refers to the brand Two-Up and all of the products and services listed under it, all of which are offered “Online” and are accessed via PC or any mobiles device supported.
“Customer/s”, “Player/s” refers to Registered Clients at www.twoupcasino.com;
“Games” refers to all games offered by Two-Up Online Casino;
“Service” refers to the gaming Software and its provisioning.
“Software” refers to any software owned by or licensed to or any downloadable, flash, or mobile game variations offered by Two-Up Online Casino;
“We/Us/Our” refers to Two-Up Online Casino and its managing company, along with any of its holding and associated companies (where context permits).
“Website” refers to www.twoupcasino.com;
2. Player & Security Description
All players of the Casino must be of legal age (18+). Permanent and temporary residents of Indonesia, Israel, Poland, India, Hungary, Malaysia, Germany, Georgia, Russian Federation, Ukraine, Belarus, China, Romania, the Netherlands Antilles and Costa Rica, as well as players accessing these locations by changing their IP address via virtual private networks (VPN), are not eligible to open an account, log in, make a deposit, bet or perform any other activity at the Casino. Any accounts violating the Casino's restrictions are subject to termination. Players from Azerbaijan will not be able to use any bonuses provided by the Casino.
It is highly recommended that you understand all the rules and steps involved with online gambling, through the use of Two-Ups Online Casino. Players must accept that participation in Two-Up Online Casino is under their own discretion and risk. Moreover, Players may only use Two-Up Online Casino for entertainment purposes. A player’s Username and Password are personal & confidential information. It is a player’s responsibility to assure that this information will be kept confidential and it is forbidden to share that information with a third party. Two-Up Online Casino is not required to keep player’s login information or passwords in case the player misplaces, loses, or forgets it.
The website, known as www.twoupcasino.com will be used by a player solely for his own private online gambling uses. Utilizing it for any other players or uses is strictly prohibited. Two-Up reserves the right to check your logs and transactions and to cancel any promotion entitlement.
Two-Up uses random number generator system that determines the results of all the games it provides. A Player should fully comprehend and be aware of the fact that he/she might lose funds by playing at Two-Up. Two-Up Online Casino reserves the right to limit and / or refuse any wagers placed by a player, or to refuse any game bonus. The Casino reserves the rights to limit and / or deny any wagers placed by a player. Casino also retains the right to deny any game bonus for reasons including, but not confined to, player's defamation. If a player was found trying to walk away with more bonuses than they are entitled to or finding marketing offers for new users and signing up for them multiple times, a player’s account will be terminated, and they will be banned from the casino indefinitely.
Players are required to only place legitimate details upon registering. By downloading the casino's software or signing up for any offer(s), player agrees to the receipt of occasional promotional e-mails from us & our affiliated programs. Terms and conditions associated to any promotion / offer are subject to future changes. It is a player's sole responsibility to regularly check out for modifications and updates. Players are recommended to make a copy of all transactions, game rules, withdrawal regulations and all casino updates in order to avoid any possible future misunderstandings or possible disputes.
It is required to comprehend and comply with all of the above rules before using Two-Up Software. Players that will not comply with all the Rules under Player Security & Description, will be in breach of this agreement and therefore barred indefinitely. Any player that will knowingly not comply with these sections may be committing fraud and thus could be subject to criminal prosecution.
3. Bonus Terms & Conditions
No Deposit Bonuses
Unless otherwise stated, all No Deposit Bonuses are subject to the following rules:
Bonus amount must be wagered a minimum of 50 times for slot games (Particularly, video slots, 3-reel slots, keno, bingo, and scratch cards) or card games (Video poker, Blackjack, Blackjack multi-hand, Tri-Card Poker, Three Card Rummy, and Texas Hold’em Bonus Poker) and a minimum of 60 times for roulette games (American and European roulette with outside bets disabled). Bets placed on excluded games will void all earned casino winnings.
The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cash-out limit equal to the value of the bonus. No Deposit Bonuses cannot have max cash-out of over $100. Please note that some offers may include a max cash-out condition equal to 3 times the bonus amount, which is to be stated in Terms and Conditions of a particular bonus. Players cannot claim multiple free bonuses consecutively. Claiming more than one No Deposit Bonus automatically voids winnings to be withdrawn.
Once all requirements of the bonus are met, any amount over the Maximum Withdrawal Limit will be removed from the balance automatically. Only one account per person, per household or per computer may redeem a no deposit bonus. Players with multiple accounts who only redeem free bonuses may be ground for an account lockout, and have all their winnings forfeited.
Each No Deposit bonus entails different restrictions, depending on the respective promotion. No deposit bonuses cannot be used to play progressive games. It's the players responsibility to familiarize themselves with the bonus terms and conditions they are about to claim, to avoid winnings cancellation in case of bonus terms violation.
Upon requesting winnings withdrawal, a player will be required to place at least one deposit to verify his account. The list of documents listed under our Withdrawal Procedure Page will need to be provided prior to player’s withdrawal. Minimum withdrawal amount starts with $100. A player is required to place a deposit, equivalent to the difference between min withdrawal amount and max cash out amount won from the No Deposit Bonus (unless otherwise stated). Placed deposit amount will be additionally subjected to bets in the amount of the deposit done prior to requesting cashout.
Unless otherwise stated, all Free Chip bonuses are subject to the following terms and conditions:
Bonus amount must be wagered a minimum of 40 times for slot games (Particularly, video slots, 3-reel slots, keno, bingo, and scratch cards) or a minimum of 45 for card games (Video poker, Blackjack, Blackjack multi-hand, Tri-Card Poker, Three Card Rummy, and Texas Hold’em Bonus Poker) and a minimum of 60 times for roulette games (American and European roulette with outside bets disabled). Bets placed on excluded games will void all earned casino winnings.
Max Free Chip withdrawal amount is 5 times the face value of the bonus (unless otherwise stated). Players cannot redeem multiple Free Chip bonuses consecutively. If a player already used a Free Chip bonus, and is planning to claim another one, a real-money deposit in the sum of minimum $60 needs to be made in the interim for the Free Chip to be redeemable by player. A player, who will redeem two consecutive Free Chip bonuses without following these rules, will have his winnings voided.
Once all requirements are met and the player wishes to make withdrawal, any amount over the Maximum Withdrawal Limit will be removed from his balance. Only one account per person, per household or per computer may redeem a no deposit bonus.
Mixing deposits and Free Chip bonuses is not allowed, yet Two-Up Online Casino is aware that this might happen. If you make a deposit while using a Free Chip, wagering requirements and the maximum allowed to cash out of the mentioned bonus will still apply. Please make sure to contact the Customer Support Department for a further possible application of the correct bonus if you notice such a thing happens.
Claiming any promotional bonus other than a deposit bonus requires a player's account balance to be at $1 or less.
If a player plays any game that is not indicated on the coupon as a part of its promotion, winnings will be voided. Free chip bonuses cannot be used with progressive games. Using Free Chip bonuses with progressive games would nullify all winnings and transactions. Two-Up Online Casino reserves the right to lock or terminate any player’s account, if that player is found trying to walk away with more free chip bonuses than they are entitled to.
Unless stated otherwise, all Free Spins offers are subject to the following terms and conditions:
- Free Spins apply exclusively to one particular slot game.
- Player account balance must be less than $1 in order to claim any Free Spins offer.
- The amount of money won with Free Spins has to be wagered 40 times for the following games: European Slot Poker, Video slots, 3-reel slots, Keno, Bingo, and Scratch Cards.
- The maximum cash-out amount from the Free Spins offer is 5 times the number of free spins credited within the promotion.
- In order to qualify for Extra Free Spins bonus, the initial offer conditions should be fulfilled. Extra Free spins will be applied to particular slot game determined by the offer.
- Customers cannot redeem multiple free spins offers consecutively unless otherwise stated in respective offer.
Free Spins attached to the Match bonus have no Wagering Requirements and Maximum Withdrawal Limits except for the initial requirements of the Match bonus itself. All Extra Free Spins are subject to the Wager Requirements and Maximum Withdrawal Limits listed above.
Unless otherwise stated, all Match Bonus Promotions are being a subject to the following terms and conditions:
Bonus amount plus deposit must be wagered a minimum of 30 times for slot games (Particularly, video slots, 3-reel slots, keno, bingo, and scratch cards) or a minimum of 35 times for card games (Video poker, Blackjack, Blackjack multi-hand, Tri-Card Poker, Three Card Rummy, and Texas Hold’em Bonus Poker). Bets placed on excluded games will void all earned casino winnings.
If a player uses a bonus or promotion, it is under his responsibility to make sure all wagering requirements are met before attempting to make a withdrawal. If Wagering requirements are not met, player’s withdrawal request will be denied.
The player is not allowed to mix or combine promotions and / or bonuses, unless stated otherwise. If player combines bonuses, her/his casino winnings may be rendered void on withdrawal. Please be sure to use only one bonus at a time. Unless otherwise stated by Two-Up Online Casino, player cannot claim any Free Chip if there is a pending withdrawal attempt in place or if a player has an existing balance.
Unless otherwise stated, all weekly cashbacks are subject to the following terms and conditions:
Weekly CashBack will be credited Sunday through Monday to selected player classes who meet the following requirements:
- No pending withdrawals in place.
- No withdrawals executed over the previous 7 days.
- Have an active balance under $1.
To check if your player class qualifies, please consult your designated account manager or contact Customer Support.
Weekly CashBack is calculated on all deposits made over the previous 7 days, with the minimum of $1000 to qualify. CashBack bonuses must be wagered a minimum of 30 times for slot games (Particularly, video slots, 3-reel slots, keno, bingo, and scratch cards) or a minimum of 35 for card games (Video poker, Blackjack, Blackjack multi-hand, Tri-Card Poker, Three Card Rummy, and Texas Hold’em Bonus Poker). Bets placed on excluded games will void all earned casino winnings.
Unless otherwise stated, all Cash Back Bonuses come with no max cash out.
Promotional funds (bonus amount) stay in the house upon completing the wagering. Bonus money serves to enhance play and helps to generate winnings and thus, cannot be withdrawn as part of the winnings. All promotional funds will be deducted from your winnings by the Casino, and will not be returned to the account upon withdrawal. Upon withdrawing your winnings, the bonus amount will be removed from the total winnings amount.
Unless otherwise stated, all comp points are the subject to the following terms and conditions:
Comp points are accumulated by player, while playing games at the casino.
Every $10 wagered a player gets 1 Comp Point whereas 100 Points = $1. The minimum redeemable amount of Comp Points is 100. VIP players earn more comp points for every wager made, depending on the VIP class a player is a member of. For more information, please address to your VIP Agent.
Comp Points have neither max cash out nor wagering, once redeemed. Player cannot claim match bonuses in addition to the comp points redeemed as both are considered as different bonus types. Any comp points accumulated before the first successful deposit, or any winnings derived from them will be subject to the maximum cash out restriction of the no deposit bonus used.
Additional Terms and Conditions applicable to all the bonuses
Only players with Real Money Accounts are eligible to receive Promotions, when only one Real Money Account per player is permitted. Players with Multiple accounts will be suspended and will not be eligible to receive any bonuses or winnings in addition to all their withdrawals being cancelled and their winnings being void.
As already stated above, Two-Up Online Casino allows only one active account per person, family,
email address and / or credit card number. Unless otherwise stated; All promotional funds (bonus
amount) stay in the
house upon completing the wagering. Bonus money serves to enhance play and helps to generate
winnings and thus,
cannot be withdrawn as part of the winnings. All promotional funds will be deducted from your
winnings by Two-Up,
and will not be returned to the account upon withdrawal. Upon withdrawing your winnings, the bonus
amount will be
removed from the total winnings amount.
A player is required to redeem a promotion before making any bets and after making a successful deposit, in order to claim it. If a player is unable to claim a promotion it is his own responsibility to contact customer support for assistance. If a player places bets before claiming a promotion, he/she forfeits his/her right to claim it on that specific deposit.
As specified earlier, promotions cannot be used in conjunction with other promotional offers. Promotional offers are only available to players whom the offer was issued for directly, by either the Two-Up casino, or their agent. Promotional offers that were sent via email, phone or mail are intended for the recipient only and cannot be transferred.
If a player uses bonuses to accumulate a feature guarantee within a game, or additional bonus rounds in slot games, and funds an account or uses extra bonus to reach the bonus rounds, any earnings from such rounds / features would be considered as void. Two-Up Online Casino reserves the right to void bonuses if a player is found trying to walk away with more bonuses than they are entitled to or finding marketing offers for new users and signing up for them multiple times. Suspected fraudulent bonus claims or withdrawals may result in a player`s account being suspended, or terminated.
Unless otherwise stated, playing the following games while on using a bonus will void all accumulated winnings: Baccarat, Craps, Pai Gow Poker, Pontoon 21, Sic Bo and War. Such games are excluded from all promotional offers. Please review the terms & conditions of the bonus for more information regarding the included games. If a Player wants to use a bonus or a promotional offer, it is under the Player’s responsibility to check that all of the relevant wagering requirements are met by contacting Customer Support before requesting a withdrawal. Failure to meet all wagering requirements may result in the withdrawal request being denied.
Wagers placed on each game type will contribute a different amount towards the player’s wagering requirement in corresponding bonuses taken:
- Slots, Video Slots, Keno and Scratch Cards - 1.00
- Roulette - 1.00
- Card Games - 0.25
- Video Poker - 0.25
For instance, while $1 wagered on Slots reduces the wagering requirement by $1, $1 wagered on Video Poker will reduce the wagering requirement by $0.25.
If a bonus has a limited time frame and the conditions are not met during that time frame, the bonus
winnings, a player might have earned from it, will be removed.
Players who wish to play without any bonuses are free to play with no restrictions by simply not redeeming any coupons offered. If a player claims a coupon by mistake, he is required to contact Customer Support by either email, phone or via Live Chat before making a deposit or playing so that his account will be adjusted accordingly.
The redeeming of a coupon is deemed as acceptance of the terms and conditions associated with the coupon’s promotional offer. Players are not required to use coupons when depositing and are not advised to do so without a reviewing and understanding of these terms and conditions. Two-Up Online Casino reserves the right to make changes to these Terms and Conditions at any time without notifying the player. It is under the player’s responsibility to review the Terms and Conditions page on a regular basis and to check for any amendments or any additional rules added. If a player is unclear or unsure regarding any point relating to a specific promotion, it is under the player’s sole responsibility to contact the Customer Support Department for more details regarding the promotion, before accepting it.
Any promotion or offer can be terminated or altered at any time in accordance with the decision of Two-Up Online Casino, and without notice or obligation. Two-Up reserves the right to disqualify specific countries or individual players from using promotional offers. Players that are suspected to be walking away with more bonuses than they are entitled to or finding marketing offers for new users and signing up for them multiple times, may have their bonuses revoked and be subject to further sanctions, at the discretion of the Two-Up Online Casino management.
All Terms and Conditions contained here represent the complete, final and exclusive agreement between you as a Player and the Company and supersedes and merges all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.
4. Network Progressives
In addition to its regular slot games Two-Up Online Casino offers Progressive Games as well. Unless stated otherwise, all Progressive Games are subject to the following terms and conditions:
Promotional offers & Bonuses cannot be used on Progressive Slot games, unless otherwise stated.
This terms and
conditions apply from the time a bonus is redeemed until a Player has completed all his wagering
requirement and has
a balance of less than $1. Any winnings gained by playing Progressive Games in combination with
offers will be annulled upon requesting a withdrawal due to the violation of the promotional offer
rules and playing
an excluded game.
Progressive Games Available on Two-Ups:
- Aztec's Millions
- Caribbean Draw Poker
- Caribbean Hold 'Em
- Caribbean Stud Poker
- Jackpot Cleopatra's Gold
- Jackpot Pinatas
- Let 'Em Ride
- Spirit of the Inca
- Shopping Spree II
5. General Players Terms & Conditions
Two-Up Online Casino makes no representations or warranties, implicit or explicit, as to the player’s legal right to participate in any of its games, nor do any of its employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
Two-Up employees, licensees, distributors, affiliates, wholesalers, subsidiaries, advertising, promotion, or any other agencies, media partners, retailers, and members of their immediate families are not eligible to participate in casino games. A player is only allowed to enter the Casino for his private online gambling uses. It's prohibited to use the Сasino for professional or commercial use.
Two-Up Online Casino reserves the right to terminate a player’s account for any reason and at any time, without giving any notice to the player. Two-Up also reserves the right to void any winnings and nullify any balance in player’s Casino account in any of the following circumstances:
- If evidence suggests that a Player has more than one active account at Two-Up Online Casino.
- If a Player provides incorrect or false information during his registration process.
- Any mismatch or discrepancy between the name on the Player's Casino account and the name on the credit card(s) the player used to make a deposit into the account.
- If a player participated in a Casino bonus program and requests a withdrawal without fulfilling the requirements of that particular promotion.
- If a player is not of legal age
- If a player resides in a jurisdiction where participation in the casino is prohibited, as stated on Two-Up Terms and Conditions.
- If a player permitted someone else to play using his Two-Up Online Casino account, whether it was done intentionally or unintentionally.
- If a player has used unfair external factors, taken advantage of our services, or colluded with others to gain an unfair advantage, etc., the Two-Up Online Casino reserves the right to block the account from using our promotions. Furthermore, the Two-Up Online Casino may freeze the winnings and return the deposit to the customer.
- If a player was found wagering through any means other than Two-Up Casino interface or using any automated betting system, bot or software designed to hack the casino. Wagers must be placed only through Two-Up Casino software. Any wagering through other means including the use of a “robot” player is strictly forbidden. If a player is found using any additional program that was not supplied by the Casino, Two-Up Online Casino reserves the right to cancel and void all of their wagers retroactively, suspend their account and/or take further associated actions.
- If a player was found cheating the system in order to walk away with more bonuses than they are entitled to or finding marketing offers for new users and signing up for them multiple times.
- If it has become known to the company that a player has played under any of the circumstances listed under this section, within the group of our casinos.
- If a player charged back or reversed any of the deposits made in the casino or in the other Two-Up sister casinos operated by the platform.
As Two-Up encourages responsible gambling, Players may request to be excluded from our software or to set a deposit limit at any time. Your privacy is extremely important to us. All Players can decide to unsubscribe from any form of marketing communications, including email, text messages or phone calls at any time. Please note that all transactional messages related to your account will still be received, as they are considered as account information and are not a part of our marketing communication.
Two-Up Online Casino does not have any control over any associated third party marketing communications, including but not limited to, affiliate campaigns, promotional or marking agencies, etc. If a player feels he has been victimized by spam activities, resulting from a third party advertising and / or a promotional campaign published by Casino facilities, we strongly recommend contacting Customer Support at Two-Up. Two-Up Online Casino will make everything in its power to address to the corresponding third party affiliate company and have player’s details taken out from their database to stop any additional possible marketing communications. Two-Up Online Casino cannot guarantee any definitive solution and resolution in regards to any third party complains. Two-Up would not be held accountable and / or liable for any possible errors in the Terms and Conditions advised by a third party marketing agency or website.
Two-Up Online Casino reserves the right to add new activities or games to the Casino and/or to discontinue any activity or game offered by the casino at any time, under its sole discretion and without any notice to the player. Two-Up will not be held accountable or liable for any possible computer or Internet malfunctions using the non-approved Casino means. All winnings gained as a consequence of either system malfunction or game error will be null and void.
In the event a game is interrupted or disconnects at any time, the game will be resumed from the point before it was disconnected. Result from the previous game should be displayed once the player starts the game again. If a player gets disconnected from the Casino's server mid-game, the player will be able to continue and complete that game exactly as if he/she had never left. If Two-Up server does not receive information on the player’s bet and is therefore unable to process it, the player’s balance will not get deducted and the player would be able to see the result of his last wager.
Players may play one pending game at a time. In case a player has multiple games pending, any account balance may be forfeited. By accepting any prize and/or winnings from the Company, the player consents to the use of his name for advertising and promotional purposes without additional compensation except where prohibited by law.
The maximum win from any single spin is at a multiple of 50,000 times your bet per line, unless stated otherwise. This consists of any free spins or other features that may be associated with a single spin. If a player has any dispute he wishes to file in regard to the outcome of a particular game, he/she must submit a complaint to Two-Ups in writing within 10 days. Two-Up Support representatives will make sure to check the game report and advise accordingly regarding the outcome of the game. In an event a discrepancy between the result showing on the player’s Casino software and the Casino's server software is found, the result shown on the Casino's server software will be determine the conclusive and definite result of the Game.
Any applicable taxes on any winnings that such player collects from Two-Up Online Casino, are under the player sole responsibility. If a player is found cheating or attempting to defraud the Game in any way, or if a player is found making false and/or malicious comments with regard to Two-Up Online Casino, the casino reserves the right to advertise those actions along with the player’s identity and e-mail address, in addition to transferring player’s information to other casinos, banks, credit card companies, and to the appropriate agencies.
All Terms and Conditions contained here represent the complete, final and exclusive agreement between you as a Player and the Company and supersedes and merges all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.
6. VIOLATIONS OF TERMS AND CONDITIONS
The following actions will be considered a violation of the Two-Up Online Casino’s terms and conditions, but are not limited to this list. Consequences may lead to the termination of the player's casino account and to the confiscation of the player’s winnings:
- If a player threatens to re-attribute, deny, revoke, dispute, chargeback, block, hold or cancel any of the deposits made with us.
- If a player has been found deliberately making a 'chargeback' or 'dispute' of funds deposited from the credit card into their casino account; or have been found to have made a 'chargeback' or threatened to do so in any other online casino or website. This includes verbal and written threats to dispute, chargeback or stop transactions.
If a player was found wagering through any means other than Two-Up Casino interface,
using any automated betting system, bot or software designed to hack the casino or engageing
in activities that give them a clearly unfair advantage while playing with an active bonus.
Such activities include, but are not limited to, these: delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed, playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure.
If a player wishes to partake in Services and receive Match promotions, he will be required to make a deposit into his Playable Account from an account or source of which he/she is the account holder. Deposited funds may then be used by the player to place bets or play games.
Two-Up Online Casino accepts Visa and Master Card as a preferred payment method. Though payment options such as Bitcoin, Litecoin, Ethereum and Neosurf may also be used depending on the player’s location. Player is responsible to check all payment options available using cashier. Processing transactions might be a subject to pass-through fees. For more details regarding our paying methods, please consult the table
After placing his first deposit, a Player will be required to undergo a verification process and will be contacted over the phone by a member of our customer support team to confirm his account details. If the verification process is not completed, the Casino reserves the right to block Player’s deposits, void promotions, winnings and cancel future withdrawals.
After every deposit a player makes, an e-mail notification will be sent to verify the deposit. We recommend a Player\ Card Holder to print out all transaction data, game rules, cancellation regulations, and the payment methods in order to avoid any misconceptions and discussions at a later time and to keep them at an easily accessible place.
If a player attempts to use a payment method which he is not the account holder of, Two-Up reserves the right to treat any deposit into the account as being invalid and any winnings generated from that specific deposit as void. By depositing into a player’s Casino account, a player consents to not to making any charge-backs, reversals or cancel any deposits from his/her her Player’s Account, and to refund and compensate the casino for any unpaid deposits in addition to expenses incurred by us in the process of collecting the player’s deposit in case one of one of the above events takes effect.
Player’s Account will not be used by the player as a bank account and should Two-Up find that the player deposits into that account and withdrawals from it without making any bets or gaming activity, Two-Up reserves the right to deduct an account administration charge, whether or not we decide to terminate or suspend the account.
A player can set a deposit limit to his Account at any time using his/her personal Account manager. Deposit limit cannot be changed without notifying the casino at least 24 hours before.
Two-Up Online Casino fully acknowledges that mistakes could happen at any given time. Two-Up is ready to examine your case if you suspect your card has been charged twice, charged mistakenly or charged without your authorization. If the casino finds your claim valid, you will be refunded accordingly. If you wish to cancel a transaction and request a reimbursement, please address Customer Support or send an e-mail to: [email protected]
8. Withdrawal Procedure
General Terms and conditions for the withdrawal:
Withdrawal requests must be reviewed and approved by the Two-Up Online Casino finance department before being sent out as for payments. Upon making a withdrawal request a player will be required to send in valid identification documentation confirming player’s age and address. Withdrawal will only be processed for payment when Two-Up Online Casino has received all requested identification documents.
Acceptable identification documentation includes, but not limited to:
- Copy of ID (Colored copy of both back and front)
- Color photo of the front and back sides of the credit card used for making deposits at Two-Up Online Casino. The Company requires only first 6 and last 4 digits, the expiration date, the card holder's name on the front and the signature on the back. The rest can be covered.
- Picture of the player holding his/her ID close to their face and in color and good quality.
- Credit Card Authorization Agreement
- Payment Verification Form, filled in with all the necessary relevant information, used for the wire transfer.
- Copy of a voided personal check. The voided check may be perforated with a "Void" stamp, or crossed out, or have "Void" written across it.
- Utility bill, or any other official document that contains both player’s current physical address and his/her full name on, not older than 3 (three) months.
*Note: the Credit Card Authorization Agreement should be provided for each and every card successfully used for transactions with the Casino prior to the withdrawal. The Casino reserves the right to cancel any withdrawal request in case the Player fails to provide any of aforementioned Authorization Agreements.
Withdrawal payment will only be made to a Registered Customer. The player hereby authorizes Two-Up Online Casino and its designated agents to confirm his/her identity whenever it may be required, and to clarify the player’s right to use the money that he/she has wagered at Two-Up Online Casino. The Casino may withhold funds in player’s account until the player’s age is successfully verified. If the age verification process is not successful and a player is found to be underage, Two-Up Online Casino will return all deposits made to the player, voiding all winnings and/or bonuses generated by the casino.
Two-Up Online Casino reserves the right to process any withdrawals from Casino accounts preferably using the method(s) used by the player to fund his account, whenever possible. If withdrawal process is delayed, Two-Up will look for the best available method in order to process the withdrawal successfully.
Documentation approval is a one-time procedure that can take up to 4 business days. If the casino finds any document to be missing, it will send an email to a player with an updated list of necessary documents needed to be provided to the Casino finance department for the verification process. If a player does not comply or fails to provide the proper documents within the time frame mentioned above, the Two-Up Online Casino might deny any withdrawal request until such documentation is supplied. Once the documents are approved by the casino’s finance department, a player may request a withdrawal. It usually takes up to 3-7 business days for Two-Up finance department to process a withdrawal for a client. All Withdrawals will stay in the player’s Two-Up account until all the relevant security checks have been successfully made.
The minimum withdrawal amount available at Two-Up starts at $100 whereas the maximum withdrawal amount might vary depending on the payment method selected. For more information please consult the table here
Two-Up Online Casino allows a maximum payout of up to $2000 per week. Weekly withdrawal limits of higher amount might be subjected to review for VIP players. For more information, please address your Account Manager.
Fees and Limitations in Withdrawals
Two-Up Online Casino does not charge the player any fees for any of his withdrawal methods, however, the player’s payment processor or bank may levy a processing fee to the withdrawal which the player is responsible for.
Due to a third party processing policies and/or limitation weekly or monthly withdrawal amounts may vary. Please consult the table above for more information. Two-Up Online Casino reserves the right to send out the player’s winnings in installments. Installment amount is calculated in accordance to the player’s class. Player class is generally determined by depositing or the gaming activity of the player.
A portion of balance that has been removed is represented by a "Manager Withdrawal", that portion was removed since it was not eligible for withdrawal. A Manager Withdrawal amount could either exist due to Bonus funds, which are non-cashable, or if a player exceeds the Maximum Withdrawal Amount on his/her last bonus, with excess funds removed.
Two-Up Online Casino reserves the right to disqualify any player’s winnings in cases where one or more of the following incidences occur:
- If evidences suggest that a Player has more than one active account at Two-Up.
- Any mismatch or discrepancy between the name on the Player's Casino account and the name on the credit card(s) a player used to make a deposit into the account.
- If the casino finds that the same payment method is being used by more than one person (e.g. - Two players using the same Credit card).
- Incorrect or false registration information.
- If a Player has authorized or allowed another individual to use their own Casino account (intentionally or unintentionally).
- If a player purposely “charged back” or reversed any of the deposits made in the casino or in the other Two-Up sister casinos operated by the platform.
- If Two-Up Online Casino determined that a player made use of a system that was designed to defeat the casino (this includes machines, computers, software or any other automated system).
Players will be reimbursed all their deposits and accounts will be terminated indefinitely.
Malfunction, System or Human Error
Two-Up Online Casino reserves the right to void any winnings that were generated as a result of a hardware/software error, malfunction or human error. In the event of any of such malfunctions or errors all wagers will be voided.
Upon multiple withdrawal requests, Two-Up Online Casino reserves the right to combine the total amount of withdrawals requested, into as few requests as possible to allow faster payments, and up to the allowed maximum amount to be paid per week.
9. Contacting Two-Up
A player may contact the Two-Up Online Casino Customer Support Department 24/7 via toll-free AU number: +61 1 800 920 187 or by sending an email to our support team at: [email protected]. Please note: All Customer Support calls are recorded for quality and security purposes. Please make sure to add [email protected] and [email protected] to your safe list group so you would be able to receive any important account information or exclusive offers for your account.