General & Account

Who can play at Two-Up Casino?

Anyone who is of legal age (18+) is allowed to play at Two-Up Casino.

Can I have more than one account?

Two-Up Casino allows only one active account per person in the casino. Creation of more than one account can result in winnings being voided and all the accounts being terminated.

Can my partner/family member also create an account?

Family Members/Partners/Relatives are allowed to create their own accounts as long as they comply with the Casino Terms & Conditions:
*Each customer should use their own credit/debit card to place the deposits.
*Upon registering the accounts, Family Members/Partners/Relatives will be required to verify their profiles with copies of their IDs (Passports/Driving Licenses). The documents should be submitted to [email protected] with a prior consulting casino customer support representative.

I can't log into my account. Why is that?

There are a couple of reasons why you would not be able to log in. The most common login issue is incorrect login or password. Please note that passwords are case-sensitive, so please make sure the CAPS Lock key on your device is not active. If you are positive that you are entering the correct information, please contact Customer Support via Live Chat or over the phone for assistance.

I forgot my password. How do I reset it?

You can reset your password by using the “Forgot Password” button available from all casino gaming options. After that, you will receive an email with the password reset link, and all that's left is to create a new strong password. You may also contact Customer Support representatives either via Live Chat or over the phone if you need any assistance.

I forgot my username. Now what?

If you have forgotten your username, there are a couple of options to get it retrieved: You can either contact Customer Support via Live Chat and allow them to verify your account over the phone; or send an email request at [email protected] with your full name, physical address and date of birth and you will be advised on the username over the email.

How can I register an account?

Please click on Sign-up on the upper right corner of the page and insert the necessary details to finalize the registration procedure.

How do I change the personal info on my account?

Unfortunately, there's no technical possibility to change personal profile data on player's gaming account from the player's side. In case any info needs to be changed/updated – please contact Customer Service for assistance.

How do I look up my personal info on the account?

For PC users: In order to look up your profile info, please proceed to the Cashier → Withdraw tab → click on Magnifying Glass next to your Name.
For mobile users: In order to look up your profile info, please proceed to the Deposit → Profile → click on Magnifying Glass next to your Name.

How do I look up my account history (bonuses, deposits, withdrawals)?

For PC users: In order to look up your account history, please proceed to the Menu → Deposit → History → Enter the date range and then select 'Search 'to see your past transactions.
For Mobile users: In order to look up your account history, please proceed to the Menu → Deposit → History → Enter the date range and then select 'Search 'to see your past transactions.