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General & Account

Who can and who cannot play at Two-Up Casino?

Anyone who is of legal age (18+) and is not a resident of a restricted country is allowed to play at Two-Up Casino. Here’s the list of countries whose residents aren’t eligible for registering an account with us and making real-money bets: Israel, Poland, India, Hungary, Malaysia, the Russian Federation, Ukraine, Belarus, China, Romania, Costa Rica, and the Netherlands Antilles. Residents of Azerbaijan are allowed to register and play for real money, but aren’t eligible for any Two-Up Casino bonuses.

How do I play for free?

To play our games for free on your desktop device you need to be logged out of your Two-Up Casino Account. If you’re playing from your smartphone, you can use a separate log-in option called “Practice Mode” to play games for free. You will need to register, enter your login and password, and press the “Practice Mode” button in the lower left-hand corner of the log-in screen.

I cannot find a game

At Two-Up Casino, you can find all kinds of RTG games, but you should remember that some of them are only available in download mode. So if you cannot find your favourite game in our lobby, try downloading our casino software.

Is Two-Up Casino safe?

Two-Up Casino website, as well as all the data contained in its database, is completely safe and protected, with its cutting-edge encryption protocols and thorough security measures. You can learn more about it in the Security section of the website.

Is it legal to play from my country of residence?

Two-Up Casino is only responsible for lawful actions from its own side. It’s each individual user’s responsibility to check whether online gambling is legal in their country of residence before making any deposits to the casino.

How do I create an account with Two-Up Casino?

Go to the main page of the casino site and click the “Sign Up” button in the upper-right corner. After that, you’ll get redirected to our sign-up form, where you need to enter your valid data to create an account with us. As soon as you click “Create Account” after all the fields have been filled in, you’ll get redirected to the Two-Up Casino’s lobby, where you can enjoy our games, claim exciting promos, deposit funds, and withdraw your winnings.

I cannot log in to my Two-Up Casino account

In most cases, if you’re unable to log in to your casino account, it’s because you’re entering either an incorrect password or an incorrect login. However, if you’re completely sure that you’re entering valid account details and still cannot log in - please contact our Customer Support service via Live Chat or phone.

Can I create another account with Two-Up Casino?

Creating more than one account with Two-Up Casino is prohibited, due to Two-Up Casino’s bonus abuse policy, which is fully described in our T&C.

I forgot my account details. What should I do?

If you don’t remember your account login or password, then you can use our password/login-restore services. Just click “Log In” on the casino site, and then click “Forgot password/username” in the menu that follows. If you have forgotten both your login and your password, then please contact our Customer Support service, and they will help you recover your account details.